The JoeScan Privacy Pledge

Here at JoeScan, we are not in the personal data game. We’re here to make and sell the best 3D laser scanners for the sawmill industry.

However—in light of recent events in the news and certain policy put in place around the world— we felt the need to create a space where we can be open with our partners, prospects, and colleagues about our data collection and privacy policies. That space can be found here, at: www.joescan.com/privacy.

 

For more information about the General Data Protection Regulation (GDPR) put in place by the European Union, and how it changes the way companies interact with user data, see: https://www.eugdpr.org/key-changes.html

 

As a modern company, we use tools like Google Analytics to monitor traffic on our website, so that we can continue to provide a great experience for customers and any other folks that interact with our website. Likewise, we store information about our customers and end-users so that we can contact them with important updates about our products.

 

The bottom line is this:

  • We only utilize user data on our website to improve our ability to serve our customers.
  • We will never sell your information.
  • We will never share or use it for any reason other than those covered in our Privacy Policy.
  • We are committed to keeping your data safe, and everyone at JoeScan will do everything in their power to ensure that we won’t let you down.

 

We’ve tried to write our Privacy Policy in the most clear and plain language possible. However, we understand that this is a complicated subject, and you may need some additional clarification.

If you have any questions about your data or your privacy on our website, at any time, please don’t hesitate to reach out to us at: privacy@joescan.com. We’re here to serve you.

 

PRIVACY POLICY

1.   Introduction

1.1 JoeScan is committed to safeguarding the privacy of our partners and anyone visiting JoeScan.com. In general, you can count on us to only use the information you provide us to better serve you.

 

1.2 This policy applies where we are acting as a “data controller” of the personal data of our website visitors and our customers. In other words, our privacy policy covers our purposes and reasons for processing your data, but not necessarily the act of processing the data itself.

 

The “data processor” privacy policies are determined by the individual companies we use for these services. For more information about who these companies are, and what their specific policies are, see section 4 and section 11.

 

1.3 We use cookies on our website. Because some cookies may not be strictly necessary for the provision of our website and services, we may ask you to consent to our use of cookies when you first visit our website.

 

1.4 If at any time, you have questions or would like to request a change regarding your personal data and how we use it, you can contact us at: privacy@joescan.com.

 

1.5 In this policy, "we", "us" and "our" refer to JoeScan, Inc. For more information about us, see Section 13.

 

2.   Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

 

3.   How we use your personal data

3.1 In Section 3 we will cover:

  1. the general categories of personal data that we may process;

  2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

  3. the purposes for which we may process personal data; and

  4. the legal bases of the processing.

 

3.2 Usage Data

 

We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is your consent OR our legitimate interests in making your experience better on JoeScan.com and improving our ability to provide the best products and services for our customers.

 

3.3 Account Data

 

We may process your account data, including data entered as part of our mailing list sign up forms ("account data"). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is your consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

3.4 Profile Data

 

We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, educational details, or employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is your consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

 

3.5 Service Data

 

We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include your name, address, telephone number, email address, order history, or other service-related details from previous contracts with JoeScan, Inc. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is your consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

3.6 Publication Data

 

We may process information that you post for publication on our website or through our services, typically in the form of comments or replies to content shared on our blog ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is your consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

3.7 Enquiry Data

 

We may process information contained in any enquiry you submit to us regarding goods and/or services, including requesting additional information through our contact form ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing, or selling relevant goods and/or services to you. The legal basis for this processing is your consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

3.8 Customer Relationship Data

 

We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications, and promoting our products and services to customers. The legal basis for this processing is your consent OR our legitimate interests, namely the proper management of our customer relationships.

 

3.9 Transaction Data

 

We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

 

3.10 Notification Data

 

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is your consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

3.11 Correspondence Data

 

We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

 

3.13 Legal Claims

 

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights, and the legal rights of others.

 

3.14 Insurance Purposes

 

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

 

3.15 Other Usage

 

In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

3.16 Please do not supply any other person's personal data to us, unless we prompt you to do so.

 

4.   Providing your personal data to others

4.2 Insurance Companies and Professional Advisors

 

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

4.3 Partners, Suppliers, and Subcontractors

 

We may disclose service data, transaction data, customer relationship data, or correspondence data to our partners, suppliers, or subcontractors identified at https://joescan.com/about/resellers/insofar as reasonably necessary for providing the best service for end users of our products.

 

4.4 Payment Services Providers

 

Financial transactions relating to our website and services may be handled by our payment services providers, JPMorgan Chase Bank, N.A. and Intuit Quickbooks Payment Processing Solutions. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

 

You can find information about the payment services providers' privacy policies and practices at: https://www.chase.com/digital/resources/privacy-security/privacy/consumer-privacy-noticeand https://quickbooks.intuit.com/global/privacy/ .

 

4.5 Inquiries and Third Party Suppliers

 

We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you the relevant goods and/or services about which you have inquired. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party should supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.

 

4.6 Legal Obligations

 

In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

5.   International transfers of your personal data

5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

 

5.2 Our Location

 

We have offices in the United States of America. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to the United States of America will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

 

5.3 Hosting Location

 

The hosting facilities for our website are situated in the United States of America. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

 

5.4 Authorized Reseller Location

 

Some of our authorized resellers are situated in Canada, Chile, Colombia, Japan, New Zealand, and South Africa. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

 

5.5 Publication Data

 

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

 

6.   Retaining and deleting personal data

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

 

6.2 Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose.

 

6.3 Data Retention Period

 

We will retain your personal data as follows:

 

Your personal usage data will be retained for a maximum period of 28 months.

 

6.4 Sometimes it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

 

  1. for account data, profile data, service data, publication data, enquiry data, customer relationship data, transaction data, notification data, and correspondence data, the period of retention will be determined based on requirements to meet the demands of our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

6.5 Retention for Legal Obligations

 

Beyond the other provisions in this Section 6, we may retain your personal data when it is necessary for compliance with a legal obligation, or in order to protect your vital interests or the vital interests of another natural person.

 

7.   Changes to our privacy policy

7.1 Updates

 

We may update this policy from time to time by publishing a new version on our website.

 

7.2 Review of Changes

 

You should check this page occasionally to ensure you are happy with any changes to this policy.

 

7.3 Notification of Changes

 

We may notify you of significant changes to this policy by email.

 

8.   Your rights

8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

 

8.2 Your principal rights under data protection law are:

  1. the right to access;

  2. the right to rectification;

  3. the right to erasure;

  4. the right to restrict processing;

  5. the right to object to processing;

  6. the right to data portability;

  7. the right to complain to a supervisory authority; and

  8. the right to withdraw consent.

 

8.3 Right to Access

 

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can request your personal data by sending an email to privacy@joescan.com.

 

8.4 Right to Rectification

 

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

 

8.5 Right to Erasure

 

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

 

8.6 Right to Restrict Processing

 

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

 

8.7 Right to Object to Processing

 

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

 

8.8 Right to Object to Processing for Direct Marketing

 

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

 

8.9 Right to Object to Processing for Research

 

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

 

8.10 Right to Data Portability

 

To the extent that the legal basis for our processing of your personal data is:

(a)your consent; or

(b)that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

 

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

 

8.11 Right to Complain to a Supervisory Authority

 

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

 

8.12 Right to Withdraw Consent

 

To the extent that the legal basis for our processing of your personal information is your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

 

8.13 Exercising Your Rights

 

You may exercise any of your rights in relation to your personal data by written notice to us OR by email, in addition to the other methods specified in this Section 8.

 

9. About cookies

9.1 Definition

 

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

 

9.2 Types of Cookies

 

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

 

9.3 Personal Information & Cookies

 

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

 

10. Cookies that we use

10.1 Types of Cookies

 

We use cookies for the following purposes:

 

  1. authentication - we use cookies to identify you when you visit our website and as you navigate our website (cookies used for this purpose are: authentication cookies);

  2. security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this purpose are: security cookies);

  3. analysis - we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: analysis cookies); and

  4. cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: consent cookies).

 

11. Cookies used by our service providers

11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

 

11.2 Google Analytics

 

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at:https://www.google.com/policies/privacy/. The relevant cookies are: analysis cookies.

 

11.3 Mailchimp

 

We use Mailchimp to maintain our email list and send emails to our list recipients. This service uses cookies to enable sign ups for our list, to allow list members to updateor delete their data in our list, as well as to serve personalized content to list recipients. You can view the privacy policy of this service provider at https://mailchimp.com/legal/cookies/. The relevant cookies are: authentication cookies, security cookies, analysis cookies, and consent cookies.

 

12. Managing cookies

 

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

 

  1. https://support.google.com/chrome/answer/95647?hl=en (Chrome);

  2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

  3. http://www.opera.com/help/tutorials/security/cookies/ (Opera);

  4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

  5. https://support.apple.com/kb/PH21411 (Safari); and

  6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

 

12.2 Blocking all cookies will have a negative impact upon the usability of many websites.

 

12.3 If you block cookies, you will not be able to use all the features on our website.

 

13. Our details

13.1 Ownership

 

This website is owned and operated by JoeScan, Inc.

 

13.2 Business License

 

Our business is licensed in the state of Washington, USA under unified business license ID # 602 260 680.

 

13.3 Physical Address

 

Our registered office and principal place of business are at 4510 NE 68th Drive, Suite 124, Vancouver, Washington, 98661.

 

13.4 Contacting Us

 

You can contact us:

(a)by post, to the postal address given above;

(b)using our website contact form;

(c)by telephone, on the contact number published on our website; or

(d)by email, using the email address published on our website.



LEGAL

JOESCAN® is a registered trademark of JoeScan, Inc, Registered in the U.S. Patent and Trademark Office.